Book online or call:
0871 200 0171
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8.6
out of 10
Based on 10 rating This hotel is recommended by 8
travellers
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Scores are based on a 1 (poor) to 10 (excellent) rating system
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1-10 of 10
reviews
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Hotel Service 10.0 |
Hotel Condition 10.0 |
Room Cleanliness 10.0 |
Room Comfort 10.0 |
Great Hotel. The only thing not satisfied with was the room service and the restaurant.
Recommended by Steven from La Quinta,Ca
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Hotel Service 10.0 |
Hotel Condition 10.0 |
Room Cleanliness 10.0 |
Room Comfort 10.0 |
Simply the best hotel in San Francisco. Fantastic view, ideal location (California St.), excellent service. Very satisfying indeed.
Recommended by Florian from New York
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Hotel Service 8.0 |
Hotel Condition 10.0 |
Room Cleanliness 10.0 |
Room Comfort 8.0 |
Visited to celebrate an anniversary. The services from the concierges were execllent before and during the trip, and the room was very well appointed. Would definitely go back.
Recommended by Rod from Palos Verdes Estates, CA
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Hotel Service 8.0 |
Hotel Condition 6.0 |
Room Cleanliness 10.0 |
Room Comfort 6.0 |
the room and elevator is WAY too small for a five star hotel. people at the desk tried to charge the drink that we didn't drink. parking fee is $45 dollars per day...what do you think about it?
Recommended by Mingchun from san jose
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Hotel Service 10.0 |
Hotel Condition 10.0 |
Room Cleanliness 10.0 |
Room Comfort 10.0 |
The staff at the Mandarin Oriental were the most impressive I have encountered. It seemed nothing was too much trouble for them. The guaranteed high floor (the hotel is only on the highest floors of the building) mean that a great view is guaranteed - although it is of course worth paying a little extra for a view of the bay. The only drawback is that you can't expect to get this kind of service and room cheap, but if money is not tight it is worth the extra.
Recommended by P from Leighton Buzzard
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Hotel Service 8.0 |
Hotel Condition 4.0 |
Room Cleanliness 10.0 |
Room Comfort 6.0 |
For the Mandarin's star rating you would expect a lot more. Employees are great but management has a total disregard for their Patron's comfort. Services (such as the lounge) were taken from guests and given to private parties with NO notice or any attempt at another form of satisfaction for guests. Only 2 elevators and one was constantly in repair. The restaurant "Silks" is vastly overrated. Do yourself a favor and go to the Fairmont.
Recommended by Paul from Lake Charles, La
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Hotel Service 10.0 |
Hotel Condition 10.0 |
Room Cleanliness 10.0 |
Room Comfort 10.0 |
Everything was lovely--room decor and comfort. Service top notch--housekeeping put ice in the bucket w/o being asked, front desk, concierge and valet employees all great. Lots of high end hotels claim to have great service but few really do--this one does.
Recommended by diane from miami, fl
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Hotel Service 10.0 |
Hotel Condition 8.0 |
Room Cleanliness 10.0 |
Room Comfort 10.0 |
beautiful views from the room. very friendly staff. the front desk was a bit small, which made for a little bit of waiting in line, but nothing out of the ordinary.
Recommended by ruby from east bay
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Hotel Service 8.0 |
Hotel Condition 6.0 |
Room Cleanliness 10.0 |
Room Comfort 8.0 |
Fine except for room service and valet...both slow/confused(ing)and way too expensive! Bar is small and closes early...high-floors are a MUST!
Recommended by Claude from Irvine, CA
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Hotel Service 8.0 |
Hotel Condition 8.0 |
Room Cleanliness 8.0 |
Room Comfort 8.0 |
New Management and selective upgrades still miss the mark set by other San Francisco five star hotels - come on, can movies on demand be that difficult to provide for one of the City's best known, high end hotels? Just a bit dated and staff that needs time to gel.
Recommended by Norm from San Francisco
1-10 of 10
reviews
All rates are per double room per night and exclude taxes and fees. They are subject to availability.
Book online or call
0871 200 0171
07.00 HRS - 23.00 HRS GMT
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